Canyon have a reputation for delivering excellent bikes at irresistible prices.
Their road, MTB, urban, and triathlon bikes all carry a high stamp of prestige in the industry. Developed on computer screens and built in-house, the bikes are delivered direct to the customer without the middleman of distributor or bike shop. All this means the brand are able to offer almost unrivalled value and have won countless bike tests.
On the women’s specific front – there’s a lot going on – too much to say here and enough to fill an entire video and interview with the new Women’s Brand and Product Manager, Katrin Neumann. The ex-pro mountain biker was sought out and charged with the task of finding the answer with regard to the ‘do we need women’s bikes’ question, and actioning the results.
As well as taking on Neumann, Canyon are also the headline sponsor of Canyon//SRAM Pro Cycling, providing them with the best of the best in terms of bikes, and taking on their feedback regarding their next moves in women’s bike developments.
Canyon’s direct sales offering sets them apart from the vast majority of manufacturers, and it’s something that got them in hot water early in the year. In response to growing demand, they opened a new ‘state of the art’ factory and implemented a new IT system – with the goal of speeding up processes. Unfortunately, the goal posts weren’t quite set up properly and the ball shot off course – the IT systems lost customer orders and bikes ordered mostly for Christmas delivery were severely delayed.
The blunder caused a great deal of upset for customers, but Canyon promise that the problems have been resolved and they’re now entering a bright future. Writing to customers early this year, CEO Roman Arnold said: “We sincerely hope that you will continue to put your trust in us as we move forwards towards a brighter future and a better Canyon."
The good news for UK customers is that Canyon do have a busy office running in England – a base that moved from Kingston to Chessington in January this year thanks to a need to expand. The UK office houses 14 members of staff, all working on answering customer questions, as well as a workshop where Canyon can carry out any repairs or inspect for warranty claims.
The move was needed thanks to a rise in UK sales – as Manager Nick Allen says: “I do expect to see our UK base expand. We intend to keep growing the team to ensure we give the best possible customer service and support for the brand we can moving forward. Sales continue to increase above expectations - as a result we have now moved production to a state of the art facility that will support our continued vision, and we’re here in Chessington to provide support for UK buyers."
With the new developments in women’s bikes, we’re sure they can expect more orders from women in the future too!